Intego Privacy Policy

To view the Privacy Policy of our Windows product, Intego Antivirus, Click here.

Intego is committed to protecting the privacy and security of the data of its clients, associates, suppliers, and website visitors. We want you to understand how we collect and use information from our website and our products so you can interact with Intego with confidence. By using Intego’s website (“Site”) and using its products you accept and agree to the practices this Privacy Policy describes.

Information We Collect

When you use our Site and use our Products, we may collect and use personally identifiable information about you, as well as other information. “Personally identifiable information” includes your name, email address, telephone number, mailing address, and other similar information that can be used to identify you. More specifically, when you use our Site, we may collect and store the following information:

Personally Identifiable Information:

• When registering through our Website you may be requested to provide your name, address, e-mail address, username which you submit to us voluntarily when you order or subscribe for our Services, as well as when you fill out any of the contact forms on the Website. This information is collected for proper administration of your account and/or subscription and to offer you customer support and, to the extent you so choose, to provide you with our newsletter and occasional promotional offers. We also collect correspondence sent to us through the Site.
• Additionally, as part of our fraud detection measures, we shall collect data relating (i) to Website usage information, such as IP address (captured and stored in an anonymized format), approximate location (country only) and (ii) transaction information, items purchased, the price paid, billing method, partial credit card information, chargeback requests, cancelled orders. 

Non-personal information:

We also collect the following non personal information for operational and statistical reasons (Enhance the user’s experience, Customize and personalize the Product, Learn about the preferences of users and general trends, Statistical and analysis internal use, Retargeting/Advertising/Marketing):

• Browser type
• Computer operating system
• Web log information
• Date and time you visit the website
• Language Preference
• Other click-stream data

Consent and Use of Your Information

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting for the purpose of completing the contract between us and using it for that specific reason only and to enforce our Terms of Use.

When you provide us with personal information to become a partner or an affiliate, we imply that you consent to our collecting it and using it for that specific reason only and to enforce our Terms of Use.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.

You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected].

FastSpring

Our e-store is hosted on FastSpring. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

The following information is stored with FastSpring:

• Name
• Email address
• Mailing Address
• Physical Location
• Company name
• Job Title
• Phone Number
• Financial information, such as credit card or payment methods, depending on the requirements of the service used

Your data is stored through FastSpring’s data storage, databases and the general FastSpring application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then FastSpring stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read FastSpring’s Terms of Service here or Privacy Statement here.

Sharing Your Information

We do not share, sell, rent or trade your Personal Data with third parties other than as disclosed within this Privacy Policy. We may disclose your Personal Data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this Policy. Especially, for the case of Intego Privacy Protection, we will share your email address with Private Internet Access Inc for the provision of this service, For more information on how your personal information will be handled by Private Internet Access please see here: Privacy Policy | Private Internet Access  

We may share certain Personal Data with trusted vendors to carry out a transaction you have requested (e.g., sharing card payment information with our credit card processor to obtain payment of fees and to activate your subscription to the Service). See above under the “FastSpring” section the data used to facilitate subscriptions of paid customers. Additionally, we also use additional payment providers like 2checkout and Paddle. You may find additional information here: https://www.2checkout.com/legal/privacy/ and https://paddle.com/privacy/

In order to assist you if you have questions while using our Website or regarding your order and provide comprehensive customer support, we offer the possibility of online chat.  For the use of such online chat, you will be requested to provide personal data such as name and email. Our online chat is offered through Zendesk that will have access to collect and proses such personal data solely for the purpose of facilitating communication with you and record-keeping. To learn more, please visit: https://www.zendesk.com/company/customers-partners/privacy-policy/

If you elect to receive our newsletter or other promotional material from us, we use email marketing services offered by Conectoo and ActiveCampaign. You can see more information here: https://www.activecampaign.com/gdpr-updates/ and  https://www.conectoo.com/ 

We do not sell or rent personal information collected through Intego’s Site to anyone.

Other Circumstances: We may disclose your personal information to third parties if we are involved in a merger, acquisition, or sale of any or all of our business and/or our assets to a third party, or if we have a good faith belief that disclosure is necessary to:

• Comply with applicable laws, regulations, legal process (such as a subpoena), or enforceable government request;
• Enforce applicable Terms of Use, including investigation of potential violations of such Terms, or to detect, prevent, or otherwise address fraud, security, or technical issues; and
• Protect against harm to the rights, property, or safety of Intego, our users, or the public as required or permitted by law.

We may share aggregated non-identifiable information about our general readership with third parties in order to help market our products and develop new vendor and customer relationships. 

Additionally, Avira SAVAPI SDK which is integrated in some of the company’s Products may collect and send the necessary information to its servers to determine whether a file contains malware, also known as Avira Protection Cloud. This information may contain a file’s digital fingerprint or the whole file itself. Avira SAVAPI SDK also uses its False Positive Control feature to make sure files are not erroneously treated as malware. The file’s fingerprint, the whole file itself, and file information (such as file name, file size, file creation or modification date, etc.) may be sent to the False Positive Control cloud through this process. No information that can be used to identify users is stored on the FPC cloud. See additional information: https://www.avira.com/en/avira-protection-cloud; https://www.avira.com/en/privacy-policy/homepage

Third-Party Websites and Social Media Features

Intego’s Site may contain links to other sites, including those of third parties or business partners such as Facebook, Twitter, etc. While we seek to link only to sites that share our high standards and respect for privacy, we cannot be responsible for the privacy practices other websites use. By accessing other third-party websites or applications through our Site, you are consenting to the terms and privacy policies of those websites. It is possible that other parties may collect personally identifiable information about your online activities over time and across different websites when you use Intego’s Site.

How We Use Cookies

Please review our Cookie Policy here.

Security

We use commercially suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect on our Site. These procedures include, but are not limited to, encryption, SSL (secure socket layer), passwords, and physical security. We also limit access to any personally identifiable information we receive to employees who need access to that information in order to do their jobs. However, no data protection procedures are entirely infallible. As a result, while we strive to protect your personally identifiable information, we cannot guarantee that it will be 100% secure.

Review and Correction of Your Information

You may review and edit the information Intego collected about you at any time. If your information has been shared with a third party, as described elsewhere in this Privacy Policy, then that third party has received its own copy of your data. If you have been contacted by one of these third parties and wish to correct or delete your information, please contact them directly. To receive a summary of the information you've provided to Intego, click here. To submit a request to erase your information, click here. To receive a summary of your payment information stored with FastSpring, contact [email protected] or see FastSpring Privacy Policy for more details. To submit a request to erase the payment information you have stored with FastSpring, contact [email protected]
or see FastSpring Privacy Policy for more details. Please note that erasing your payment information with FastSpring will result in the termination of your subscription.

California Privacy Rights

California law allows California residents to ask companies with whom they have an established business relationship to provide certain information about the companies’ sharing of personal information with third parties for direct marketing purposes. Intego does not share any California consumer personal information with third parties for marketing purposes without consent.

California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices may contact us using the contact information set forth below.

Users Only of Legal Age of Majority

Our Site is intended for a general audience over 18 years of age and is not directed to children under 13 years of age.  We do not intend to collect personal information as defined by the U.S. Children’s Online Privacy Protection Act (“COPPA”) (“Children’s Personal Information”) in a manner that is not permitted by COPPA, and for any children’s or mixed-use portions of our Site (if any) we will comply with COPPA.  If you are a parent or guardian and believe we have collected Children’s Personal Information in a manner not permitted by COPPA, please contact us at the address listed below (Attention: Legal) and we will remove such data to the extent required by COPPA.

Parents may want to consider commercially available parental control protections to limit what minors can access online and/or monitor their minor children’s online activities. We recommend Intego Content Barrier.

Privacy Policy Updates

We update the Privacy Policy from time to time, so please review it regularly. If we materially change our Privacy Policy, we will notify you by contacting you through your user account e-mail address or by posting a notice on our Site. Your continued use of the Site will be deemed your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should stop using the Site and notify us that you do not want your information used in accordance with the changes.

This Privacy Policy was last updated on September 01, 2022.

Contacting Us

Please contact us at [email protected] to submit any questions, comments, or complaints you may have regarding this Privacy Policy.

Additional contacts, including the mailing address and contact number, may be found by visiting our Contact Page.