{"id":92441,"date":"2020-10-29T07:37:09","date_gmt":"2020-10-29T14:37:09","guid":{"rendered":"https:\/\/www.intego.com\/mac-security-blog\/?p=92441"},"modified":"2020-10-30T10:29:44","modified_gmt":"2020-10-30T17:29:44","slug":"macos-warns-that-hp-amazon-software-will-damage-your-computer","status":"publish","type":"post","link":"https:\/\/www.intego.com\/mac-security-blog\/macos-warns-that-hp-amazon-software-will-damage-your-computer\/","title":{"rendered":"macOS warns that HP, Amazon software &#8220;will damage your computer&#8221;"},"content":{"rendered":"<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-92451\" src=\"https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2020\/10\/HPDeviceMonitoring-framework-will-damage-your-computer-600x300-1.png\" alt=\"HPDeviceMonitoring.framework will damage your computer\" width=\"600\" height=\"300\" srcset=\"https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2020\/10\/HPDeviceMonitoring-framework-will-damage-your-computer-600x300-1.png 600w, https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2020\/10\/HPDeviceMonitoring-framework-will-damage-your-computer-600x300-1-300x150.png 300w, https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2020\/10\/HPDeviceMonitoring-framework-will-damage-your-computer-600x300-1-150x75.png 150w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>Beginning on October 22, Mac users around the world began seeing troubling alerts related to<span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">\u00a0<\/span><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">printer software from<\/span><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\"> HP (formerly known as Hewlett-Packard). A dialog box began appearing on some Macs that warned:<\/span><\/p>\n<blockquote><p><strong>\u201c[HP app name]\u201d will damage your computer.<\/strong><br \/>\n<span style=\"font-size: small;\">This file was downloaded on an unknown date.<\/span><br \/>\n\u2611\ufe0fReport malware to Apple to protect other users<br \/>\n(Show in Finder) (OK)<\/p><\/blockquote>\n<p>Around the same time, users of certain Amazon apps also began seeing a very similar dialog box:<\/p>\n<blockquote><p><strong>\u201cAmazon Music\u201d will damage your computer. You should move it to the Trash.<\/strong><br \/>\n<span style=\"font-size: small;\">This file was downloaded on an unknown date.<\/span><br \/>\n\u2611\ufe0fReport malware to Apple to protect other users<br \/>\n(Move to Trash) (Cancel)<\/p><\/blockquote>\n<p>Even a week later, we&#8217;re still seeing reports of similar dialog boxes appearing on macOS.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/HPSupport?ref_src=twsrc%5Etfw\">@HPSupport<\/a> I\u2019ve spent hours trying to get a live person to help me. My Mac is a constant steam of \u201cHP app ___\u201d will damage your computer. The HP Smart App does nothing to resolve this. PLEASE help.<\/p>\n<p>\u2014 Stud Sterling (@StudSterling) <a href=\"https:\/\/twitter.com\/StudSterling\/status\/1321806833447804928?ref_src=twsrc%5Etfw\">October 29, 2020<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>So what exactly is going on? Are HP printer drivers and Amazon Music really infected with malware?<\/p>\n<h3>HP asked Apple to revoke their code-signing certificates<\/h3>\n<p>Apple has the ability to retroactively deauthorize Mac software that has been code-signed by a particular developer. This action is virtually always used to stop outbreaks of code-signed malware (hence the scary-sounding &#8220;Report malware to Apple&#8221; portion of the aforementioned dialog boxes). Very recently, Apple used this technique to stop actual code-signed malware, namely <a href=\"https:\/\/www.intego.com\/mac-security-blog\/apple-notarizes-new-mac-malware-again\/\" target=\"_blank\" rel=\"noopener noreferrer\">OSX\/MacOffers Trojan horses that Apple had erroneously notarized<\/a>.<\/p>\n<p>But there are other potential reasons to revoke a code-signing certificate, too.<\/p>\n<p><a href=\"https:\/\/www.theregister.com\/2020\/10\/23\/hp_printer_macos\/\" target=\"_blank\" rel=\"noopener noreferrer\">According to The Register<\/a>, an HP Inc. spokesperson told the news site on October 23:<\/p>\n<blockquote><p>\u201cWe unintentionally revoked credentials on some older versions of Mac drivers. This caused a temporary disruption for those customers and we are working with Apple to restore the drivers. In the meantime, we recommend users experiencing this problem to uninstall the HP driver and use the native AirPrint driver to print to their printer.\u201d<\/p><\/blockquote>\n<p>It remains unclear why exactly HP would have asked Apple to revoke its older certificates. This could potentially mean that HP&#8217;s code-signing certs may have fallen into the wrong hands, and may perhaps have been used by a malicious party. This is only speculation, however.<\/p>\n<p>We reached out to HP for further comment but have not yet received an explanation from the company.<\/p>\n<h3>Amazon software seems to have had a similar issue<\/h3>\n<p>The Amazon Music app, and reportedly the Amazon WorkSpaces client application, also seem to have received the same treatment from Apple. At this time there is no known reason why macOS is blocking these Amazon apps.<\/p>\n<p>Amazon has not yet replied to our inquiry.<\/p>\n<p>An Apple spokeperson replied, &#8220;We don\u2019t have any comment to share about this issue.&#8221;<\/p>\n<h3>Does this mean my Mac has malware?<\/h3>\n<p>If you&#8217;ve recently seen a dialog box like the ones above, specifically mentioning HP or Amazon software, that doesn&#8217;t necessarily mean that your Mac has been infected with malware.<\/p>\n<p><img loading=\"lazy\" class=\"alignright size-medium wp-image-54214\" src=\"https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2016\/06\/X9-Mac-Antivirus-Launch-300x150.png\" alt=\"Intego X9 software boxes\" width=\"200\" height=\"100\" srcset=\"https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2016\/06\/X9-Mac-Antivirus-Launch-300x150.png 300w, https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2016\/06\/X9-Mac-Antivirus-Launch-150x75.png 150w, https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2016\/06\/X9-Mac-Antivirus-Launch.png 600w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>However, given the high profile of this issue, it&#8217;s possible that malware makers may try to take advantage of the situation by releasing fake or Trojanized HP or Amazon software. To check for possible infections, you can <a href=\"https:\/\/www.intego.com\/intego-free-trial\" target=\"_blank\" rel=\"noopener noreferrer\">download a free trial<\/a> of Intego&#8217;s Mac Premium Bundle X9 and scan your Mac. If you&#8217;re already an Intego user, open VirusBarrier and run a Full Scan of your Mac.<\/p>\n<h3>How can I use my HP printer or Amazon software again?<\/h3>\n<p>Some users have reported that restarting their computer enabled them to use their HP or Amazon software again, so it&#8217;s worth trying that first.<\/p>\n<p>If you&#8217;re experiencing problems with HP software, try opening System Preferences and clicking on Software Update to see if Apple offers you updated HP software. If not, you can also check <a href=\"https:\/\/support.hp.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">HP&#8217;s customer support site<\/a> for newer software for your specific printer. You can also try opening System Preferences, clicking on Printers &amp; Scanners, deleting your HP printer, and then adding it again from scratch. There is also an <a href=\"https:\/\/h30434.www3.hp.com\/t5\/Printers-Knowledge-Base\/quot-HPxxxxx-framework-quot-will-damage-your-computer-quot\/ta-p\/7825233\" target=\"_blank\" rel=\"noopener noreferrer\">HP Knowledge Base article<\/a> with additional tips. <a href=\"https:\/\/support.hp.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">HP Customer Support<\/a> is also where you can request assistance if nothing else seems to work, and Twitter users can alternatively send <a href=\"https:\/\/twitter.com\/HPSupport\" target=\"_blank\" rel=\"noopener noreferrer\">@HPSupport<\/a> a direct message.<\/p>\n<p>If you&#8217;re having trouble with Amazon software, you can try re-downloading and re-installing <a href=\"https:\/\/www.amazon.com\/b?node=16962657011\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon Music<\/a> or <a href=\"https:\/\/clients.amazonworkspaces.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon WorkSpaces<\/a>. If that doesn&#8217;t resolve the problem, you can try to get help via <a href=\"https:\/\/www.amazon.com\/help\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon&#8217;s support site<\/a> or via Twitter direct message: <a href=\"https:\/\/twitter.com\/AmazonHelp\" target=\"_blank\" rel=\"noopener noreferrer\">@AmazonHelp<\/a>.<\/p>\n<h3>How can I learn more?<\/h3>\n<p><a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/intego-mac-podcast\/id1293834627\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" class=\"alignright size-thumbnail wp-image-71818\" src=\"https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2017\/10\/ios9-podcasts-app-tile-150x150.png\" sizes=\"(max-width: 50px) 100vw, 50px\" srcset=\"https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2017\/10\/ios9-podcasts-app-tile-150x150.png 150w, https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2017\/10\/ios9-podcasts-app-tile-32x32.png 32w, https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2017\/10\/ios9-podcasts-app-tile-50x50.png 50w, https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2017\/10\/ios9-podcasts-app-tile-64x64.png 64w, https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2017\/10\/ios9-podcasts-app-tile-96x96.png 96w, https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2017\/10\/ios9-podcasts-app-tile-128x128.png 128w, https:\/\/www.intego.com\/mac-security-blog\/wp-content\/uploads\/2017\/10\/ios9-podcasts-app-tile.png 300w\" alt=\"\" width=\"50\" height=\"50\" data-pagespeed-url-hash=\"2337344131\" \/><\/a>We discuss the latest Apple security news and tips every week on\u00a0the <a href=\"https:\/\/podcast.intego.com\/\"><strong>Intego Mac Podcast<\/strong><\/a>. Be sure to <a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/intego-mac-podcast\/id1293834627\" rel=\"noopener\">subscribe<\/a> to make sure you don\u2019t miss any episodes. You\u2019ll also want to subscribe to our <strong>e-mail newsletter<\/strong> and keep an eye here on <strong>The Mac Security Blog<\/strong> for the latest Apple security and privacy news.<\/p>\n<p>You can also follow Intego on your favorite social and media channels: <a href=\"https:\/\/www.facebook.com\/Intego\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook<\/a>, <a href=\"https:\/\/www.instagram.com\/intego_security\/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram<\/a>, <a href=\"https:\/\/twitter.com\/IntegoSecurity\" target=\"_blank\" rel=\"noopener noreferrer\">Twitter<\/a>, and <a href=\"https:\/\/www.youtube.com\/user\/IntegoVideo?sub_confirmation=1\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube<\/a> (click the \ud83d\udd14 to get notified about new videos).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mac users around the world have been seeing troubling alerts related to software from HP and Amazon. Will this software really damage your computer? Is it malware? We have the scoop.<\/p>\n","protected":false},"author":14,"featured_media":92452,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[11],"tags":[20,4273],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Mac users around the world have been seeing troubling alerts related to software from HP and Amazon. Will this software really damage your computer? Is it malware? 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